#TIME TO LEAD
22 May 2020
We’re pleased to welcome you to #TIME TO LEAD, a new series of leadership podcasts from BDO.
As this new economic reality starts to take hold, a high level of strategic reflection remains crucial for businesses to remain resilient and forward-looking. Now, more than ever, leaders need to demonstrate this resilience – and that they can not only respond effectively in this time of crisis, but recover and thrive throughout it and into the future.
It is #TIMETOLEAD
In Episode 5 of our #TIMETOLEAD leadership podcast series, Allan Evans talks with Albert Lopez, Regional CEO Americas, about the changing face of client service.
Companies are faced with increasingly demanding customers who are more informed than ever. In this digital age, customers have a world of knowledge at their finger tips and are less likely to stay monogamous.
Should a business embrace that company-hopping trend rather than fight it? Will a virtual client relationship become the norm? How can businesses find a healthy balance between a digital and personal client service?
In discussion with Eleisha Stevens of InspireWorx, they talk about customer loyalty, about new ways of customer engagement, the intelligent use of technology, and above all the human experience. Finding that right ‘chemistry’ between the buyer and the seller, and creating a relationship build on trust will remain crucial.